Section 8: Prejudice™ Frequently Asked Questions

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

Welcome to the Section 8: Prejudice Support FAQ. In this thread you will find a list of commonly asked questions, sorted by category. Click on your category to be taken to the appropriate section. Don't see your question posted here? Search the forums using the handy Search function located near the top of this page. Still can't find the answer? Post your question here in the support forums and other forum-goers will help you out!

This thread is updated consistently with new solutions.


Technical Support (PC)

Dedicated Server Support

General

Gameplay

Stats Portal

How to contact customer support

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

Technical Support (PC) (Updated 05.05.2011)


1. Games for Windows - LIVE keeps crashing when I try to launch it. How do I fix this?

This crash occurs because you do not have the most recent .NET updates. In order to get them, please perform the following:

1. Run Windows Update
2. Go to "Optional Update"
3. Select and download all of the available .net updates
4. Re-launch Games for Windows - LIVE

2. My installation is aborting and giving me an error. How do I fix this?

Installation may fail to complete if certain anti-virus software is running during the installation. Please close down your anti-virus software before installing, and you should be able to install successfully. Also make sure your PC meets the minimum system requirements:

• Windows® XP/Windows Vista®/Windows® 7 (latest service packs)
• Video: nVidia GeForce 7800 or ATI Radeon X1900
• RAM: 2 GB
• Processor: Intel 3.0GHz (single), 2.0GHz (dual), or AMD AthlonXP3200+
• 4 GB of available HD space

3. I am receiving a crash titled “Missing global shader FMaskedGammaCorrectionPixelShader…”. How do I fix this?

This crash may occur for a few different reasons. The first reason this may occur due to the language being set to Japanese. To fix this issue, change your Windows language to any EFIGS language.

If you are still experiencing the issue or are currently using an EFIGS language, please try the following workaround:

1. Make sure the game is closed
2. Navigate to your user config files (by default these are located in C:\Users\<username>\Documents\My Games\Section 8 Prejudice - PC\S9Game\Config)
3. Create a file named “UserEngine.ini” in a text editor (Notepad)
4. Add the following (without any spaces in the margin):
   
   [Configuration]
   BasedOn=..\S9Game\Config\DefaultEngine.ini
   
   [DevOptions.Shaders]
   AutoReloadChangedShaders=False
   
5. Save the file
6. Launch the game and see if you encounter the issue

4. I received a crash titled "AMD - Detected Negative Delta..." How do I fix this?

This crash is related to AMD dual-core processors having issues with dual core funcitons typically on Windows XP systems. To fix this issue, download the AMD Dual Core Optimizer (http://support.amd.com/us/Processor_TechDownloads/DCO_1.1.4.zip). After downloading and installing this file, restart your computer, and then you should not see this issue any longer.

5. When attempting to patch the game, I receive a message stating, "Can't download the update. How do I fix this?

This error most frequently occurs with users running Windows XP. To find out more about this issue and to install a Windows update that should fix this issue, please visit http://support.microsoft.com/kb/960554 and follow the instructions provided.

6. How do I fix the DirectInput8Create crash?

The DirectInput8Create crash is caused by out of date drivers for certain mice and keyboards. Please update your drivers for these pieces of hardware and the crash should no longer occur.

7. Why are the graphics distorted?

Graphics issues may occur for a variety of reasons and often have unique appearances. This may include colors not being displayed correctly, lower than expected performance, excessive screen-tearing, low image quality, discolored spots, or other graphic anomalies.

If you encounter any graphical issues in-game, make sure your drivers are up-to-date as outdated graphics drivers have been known to cause visual and performance issues. Please visit nVIDIA (http://www.nvidia.com/Download/index.aspx?lang=en-us), ATI (http://support.amd.com/us/gpudownload/Pages/index.aspx), or your graphics card manufacturer to download the latest drivers.

If updating to the latest drivers does not work, please contact your video card manufacturer.

8. Why am I receiving a "Games for Windows Live has failed to initialize" crash when launching the Prejudice™ PC?

Some users have reported an issue with Games for Windows - LIVE (GfWL) causing Section 8 to crash on start-up with the message “Games for Windows Live failed to initialize” or similar GfWL error messages. These are most likely caused by an improper installation of GfWL, a conflicting network setting, or conflicts with virus scanning software.

In order to resolve this issue, please try the following in order:

• Uninstall GfWL (Note: You must uninstall both "Games for Windows - Live" and "Games for Windows - Live Redist")
  o Vista: Go to Control Panel > Programs and Features
  o XP: Go to Control Panel > Add Remove Programs
• Navigate to your System folder (32-bit systems: C:\WINDOWS\system32 64-bit systems: C:\WINDOWS\system64) and make sure the following are deleted from your PC:
  o xlive folder
  o xlive.dll
  o xlive.dll.cat
  o xlive.pdb
  o xlivefnt.dll
• Reinstall the latest version of GfWL: http://support.microsoft.com/kb/959445/en-us
• Visit Microsoft’s GfWL FAQ: http://www.microsoft.com/games/en-US/Support/Pages/ogctechnicalIssues.aspx
• Contact LIVE support at 1-877-274-4349
• Turn your anti-virus software off
• Ensure your router is set-up properly as per GfWL: http://www.microsoft.com/games/en-US/Support/Pages/ogctechnicalIssues.aspx

9. I’m having a problem using Games for Windows - LIVE on my PC. What can I do?

For information and technical questions regarding GfWL, please visit the GfWL support page at /www.microsoft.com/games/en-US/Support/Pages/default.aspx.

10. I receive a crash titled "GNovodexCooking..." How do I fix this?

This issue occurs with older versions of PhysX. If you receive a crash entitled "GNovodexCooking..." you need to download the latest version of PhysX System Software (http://www.nvidia.com/object/physx_9.09.0428_whql.html), which should fix this issue.

11. I receive a crash titled "GNovodexSDK" How do I fix this?

This issue occurs with outdated PhysXSDK drivers. If you receive a crash entitled "GNovodexSDK," you need to download the PhysxSDK driver (http://www.nvidia.com/object/physx_9.09.0428_whql.html) which should fix this issue.

12. Why am I receiving a crash regarding the Mobile Intel® 965 Express Chipset Family?

Prejudice™ does not support the Mobile Intel® 965 Express Chipset Family at this time.

13. I can’t hear audio at all when I launch the game. How can I solve this problem?

If you are unable to hear any audio when launching the game, please verify that you have the latest drivers installed for your sound card and that there are no loose cables running from audio equipment to your PC. Additionally, check to make sure that all of your sound levels are turned up in Windows and that nothing has been accidentally muted.

14. What are the minimum hardware requirements for the Prejudice™ PC?

• Windows® XP/Windows Vista®/Windows® 7 (latest service packs)
• Video: nVidia GeForce 7800 or ATI Radeon X1900
• RAM: 2 GB
• Processor: Intel 3.0GHz (single), 2.0GHz (dual), or AMD AthlonXP3200+
• 4 GB of available HD space

Please verify that you meet all of the above requirements before seeking assistance.

15. Why do I keep spinning uncontrollably no matter what I do?

This usually occurs if you have a joystick connected to your PC. Please disconnect the joystick to prevent this behavior from occurring in-game. If the problem persists, please try updating your mouse and keyboard drivers.

16. I am experiencing an "out of memory" crash? How can I fix this?

If you experience out of memory issues in 32bit versions of Windows Vista or Windows 7, and have a video card with 512MB or more of video memory, then you may have insufficient virtual address space to run Prejudice(TM). Microsoft provides some technical details on this problem in the word document "WDDM_VA.doc" available at:

http://www.microsoft.com/whdc/device/display/WDDM_VA.mspx.

Several possible solutions are listed below.

1. Make sure you have at least service pack 1 installed on Windows Vista computers. This can help even with 512MB video cards.
   
2. One option is Enter the Prejudice(TM) SETTINGS screen, go to VIDEO settings, and change TEXTURE DETAIL to a lower value.
   
3. To increase the amount of virtual address space 32 bit Windows Vista or Windows 7 allocates to processes, click on the Start button, then All Programs, then Accessories, then "Command Prompt," then "Run as Administrator." On the command prompt enter:
   
   bcdedit /set increaseuserva 3072
   
   to increase your process address space to 3072MB. If you ever wish to return Windows back to the default 2048MB of address space then, at the command prompt type:
   
   bcdedit /deletevalue increaseuserva
   
   You will need to reboot your computer for either change to take effect.
   
4. Windows XP is less likely to suffer from this problem, but if you should encounter it, note that bcdedit and the procedure above won't work in Windows XP.
   
   Instead navigate to the root folder of your system drive (Usually C:\) and look for a file named "boot.ini". Open this file in notepad and look for a line that looks something like this:
   
   multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Micro soft Windows XP
   Professional" /fastdetect /NoExecute=OptIn
   
   The exact contents of that line may vary on your system, but just add /3GB to the end so that it looks something like this:
   
   multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Micro soft Windows XP
   Professional" /fastdetect /NoExecute=OptIn /3GB
   
   Then reboot your computer. This has the same effect as the bcdedit utility does in Vista and Windows 7. Simply remove the /3GB and reboot your machine to go back to the default behavior.
   
   Note: 64 bit versions of Windows won't suffer from this problem.

17. I receive a Fatal Error! called Address = 0x6ff8479b (filename not found) [in C:\Windows\system32\DINPUT8.dll]. How do I fix this?

This issue is frequently caused by users using a Microsoft Sidewinder mouse. Updating or reinstalling DirectX 10 will solve this issue.

18. I receive a crash at random times, and I'm not sure how to identify it. What can I do?

Random crashes can often be confusing and hard to identify. Some may be the cause of outdated software or hardware conflicts. Below you'll find solutions to this issue found by us and by the community.

A. Reinstalling Microsoft C++ redistributables

1. Uninstall the game
2. Go to Control Panel -> Uninstall a Program
3. Uninstall all Microsoft Visual C++ redistributables
4. Reinstall redistributables and then Section 8: Prejudice

A. Cleaning, then Updating video card and sound card drivers

1. Uninstall video card and sound card drivers
2. Use a program like CCleaner to ensure all associated files are uninstalled
3. Reinstall video card drivers and sound card drivers

19. Section 8: Prejudice just won't launch. What can I do?

As with crashes, this can often be confusing and hard to identify. Below you'll find solutions to this issue found by us and by the community.

GFWL Sign-In Assistant (May affect Windows 7 users only)

1. Go to Add-Remove Programs and uninstall the Windows Live Sign-In Assistant
2. Reboot your computer
3. Go to http://explore.live.com/windows-live...tials?os=other
4. Download and install at least one of the Windows Live Essential 2011 programs
5. On your Start Menu go to Accessories and then right-click on Command Prompt and select Run as Administrator
6. In the command prompt window run the following two commands in order:
7. net stop wlidsvc
8. net start wlidsvc
9. The window should say the service was stopped then started successsfully
10. If it worked, try signing into the GFWL Marketplace then launch Section 8: Prejudice

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

Dedicated Server Support


1. What is a dedicated server?

A dedicated server is a stand-alone server that allows users to host Xbox 360/PC/PlayStation® 3 game servers via computer. This server, hosted on a PC, will allow players to host their own games, and other players who have purchased Section 8: Prejudice will be able to join those games.

2. Where can I find instructions for setting up a dedicated server?

Dedicated server hosting is provided by GameServers. Hosting servers through GameServers makes maintaining and running a dedicated server easier than ever! Please visit http://www.gameservers.com/section8prejudice for information.

3. How much do these dedicated servers cost?

Purchasing and pricing information can be found on the GameServers web site at http://www.gameservers.com/section8prejudice.

4. What kind of account will I need to run a dedicated server?

[indent]Unlike Section 8, you are not required to create a separate account for hosting a dedicated server. These accounts will be created and maintained by GameServers.


5. What features does a dedicated server offer?

Dedicated servers are capable of hosting servers that support up to 32 players on consoles and up to 40 players on PC. Additionally, there is a large variety of remote admin options available, including the ability to associate your server with a clan tag, as well as many server customization options that are not found when hosting listen servers from in-game. Some examples are message of the day, time limit, and victory point score limit.

6. How can I find my dedicated server from in-game?

When you set up a dedicated server with GameServers you will be provided a user name. From the Main Menu proceed to Conquest (or Swarm, if your server is running a Swarm game) and select Custom Match. Change the Filter to Host Gamertag/Host Online ID. Enter the user name provided to you by GameServers when you set up your server.

7. What is a server on demand?

Server on demand is a special type of server that, when selected from the Custom Match screen, will create a server that caters itself to your search parameters. For example, if you searched for a ranked match on Eden with no bots and chose to join the Server On Demand, a new server with exactly those properties will be launched and you will join it. It is important to note that any server parameters that are set to "Any" will be set to default when the server on demand is created.

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

General


1. What is the ESRB rating for Section 8: Prejudice?

Section 8: Prejudice has been rated TEEN for blood, language, and violence by the ESRB.

2. For what platforms is Section 8 available?

Section 8: Prejudice is available on Xbox 360, PlayStation® 3, and PC.

3. What gameplay modes are available to players who want to play alone?

In Section 8: Prejudice all of our game modes support a single-player experience as well as a multi-player experience. Both Conquest and Swarm game modes feature an offline mode where players can compete against computer controlled opponents. These bots will capture control points, complete DCMs, and purchase deployables. By defeating these bots in battle the player will earn stars, unlocking valuable weapons and equipment. In addition, Section 8: Prejudice includes a fully fleshed out campaign, pitting Alex Corde and Section 8 against the remnants of the Arm of Orion and a brand new foe.

4. What gameplay modes are available to players who want to play with others?

Section 8: Prejudice features two online game modes: Conquest and Swarm. In Conquest players pick a side in the conflict and burn-in to battle other players, capture control points, and complete Dynamic Combat Missions. In Swarm mode, four players will team up to protect a control point from waves of increasingly difficult enemies. When playing on ranked servers, player’s stats will persist. Leveling up will unlock valuable weapons and equipment.

5. Is downloadable content planned for Section 8: Prejudice?

Yes.TimeGate is dedicated to supporting Section 8: Prejudice. We have a lot of great ideas for the future.

6. Does Section 8: Prejudice support split-screen cooperate play?

Section 8: Prejudice does not support split-screen play.

7. Does Section 8: Prejudice support cross platform play?

Section 8: Prejudice does not support cross platform play.

8. Is there a monthly fee to play Section 8: Prejudice online?

There is no fee to play Section 8: Prejudice offline or online. Players who purchase Prejudice on the Xbox 360 will require a Gold Xbox LIVE profile to play online with other players. Please visit http://www.xbox.com for more information on Xbox LIVE.

9. Will key bindings be customizable?

Section 8: Prejudice contains a variety of options the player can use to customize their controls. For PC this includes completely customizable key bindings. To modify the game’s controls, from the Main Menu proceed to Help & Options, then Controls.

10. What languages does Section 8: Prejudice support?

Section 8: Prejudice supports five different languages: English, French, Italian, German, and Spanish.

11. How do I display a clan tag in front of my name?

Clan management is handled at our web site http://www.warisprejudice.com/stats. Each player is assigned a unique code that must be activated on the web site. This code is found on the Stats Portal screen. To access the Stats Portal screen in-game, from the Main Menu proceed to Dropship then Stats Portal.

Once on the stats web page you will need to create an account and link that account to your Section 8: Prejudice gam. From here you can either create a new clan or accept an invite from an existing clan. Doing so will add the clan tag to the front of your name.

12. What else can the Section 8: Prejudice stats web site do?

The Section 8: Prejudice Stats Portal constantly updates with ranked player and clan stats. Players can browse the top scoring players, compare kills in a life, explore various clan statistics, and keep tabs on that one guy who kept killing everyone with the bike. In addition to browsing statistics players can manage their clans and send private messages to other players. For more information on our Stats Portal please visit our Stats Portal FAQ.

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

Gameplay


1. Can I customize my weapons and armor?

Section 8: Prejudice contains over 25 weapon variants and over 15 equipment variants. When combined with fully customizable upgrades (bullet damage, shields, armor, run speed, and turret resistance to name a few) there is a massive amount of customization.

2. What are upgrades?

Players can fully customize the stats of their powered armor suit using the Upgrade system. Players begin with a small number of options but many more are unlocked through gameplay. The full number and type of passives are too numerous to list here. To access the Upgrade screen, from the Main Menu proceed to Dropship, then Loadouts, then Edit Upgrades.

3. Does lock-on make a return in Section 8: Prejudice? How does it work?

Lock-On has returned in Section 8: Prejudice and it behaves much like it does in Section 8. Players are able to lock-on to enemy players, allowing the powered armor suit to assist the soldier’s aim. Lock-on persists for a short time, depleting faster for each bullet fired. After lock-on has been expended players must wait before it can be used again. Both EMP weapons and the Jammer Beacon can interrupt or prevent the use of lock-on.

4. What are beacons?

Beacons are new to the Section 8 universe. Beacons are a type of equipment that can be deployed in a location. These beacons create an effect in an area centered on the beacon itself.

5. How do I purchase deployables and vehicles?

Purchases in Section 8: Prejudice require requisition points. These points are earned throughout the match by effectively hampering the enemy or assisting teammates. Participating in Dynamic Combat Missions, capturing control points, and killing other players are only a few of the ways requisition points can be earned.

Upon reaching a certain number of requisition points players can call in deployables or vehicles from orbit. This is done by accessing the in-game purchasing menu, available only when the player is alive and on the battlefield.

6. What are Dynamic Combat Missions?

Dynamic Combat Missions (DCMs) take place during Conquest and Swarm games. These missions can be completed for a boost in Victory Points needed to win the game and often have some kind of lasting benefit to the team. The opposing team can also stop the DCM from being completed for boost in Victory Points. Players can customize their preferred DCMs from the DCM screen. Preferred DCMs will activate more often than non-preferred DCMs. To access the DCM screen from the Main Menu proceed to Dropship, then DCMS.

While DCMs are not required in order to win a match, completing them can cause a large boost in your team’s Victory Points and their ability to work together as a team.

7. Why was I switched to the other team during a match?

Section 8: Prejudice features an autobalance feature, meant to keep both sides of the conflict powerful and closely matched. If a team is outnumbered someone will be selected from the other team to switch. This is not random, but based off several criteria. Autobalance can be turned off in the server’s settings.

8. Does Section 8: Prejudice have built-in voice communication?

Yes, Section 8: Prejudice supports built-in voice communication on all three platforms.

9. What are feats and badges? How do I earn them?

Feats and badges are earned during ranked games only. Feats are completed by completing certain criteria in a single life (for example, kill four players with the bike). Badges are earned by completing certain criteria over the course of the match (for example, deploy four turrets). Completing badges and feats earn extra experience points and bragging rights – who doesn’t want more Tank Destroyer feats than anyone else? To view feats and badges you have earned, from the Main Menu proceed to Dropship then Awards.

10. Where can I go to find additional gameplay help?

For a comprehensive and in-depth User Guide to Section 8: Prejudice, including control and gameplay help, please visit http://www.warisprejudice.com/community and download the Section 8: Prejudice User Guide.

Our community has also produced some guides for Section 8: Prejudice, which are The Beginners Guide to Prejudice and An updated guide to Prejudice

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

Stats Portal


1. What is the Stats Portal?

The Stats Portal is a robust web site created to compliment the gameplay found in Section 8: Prejudice. As players earn stats while playing those stats are reflected on the Stats Portal. After a short delay every level, badge, feat, and kill will appear on web site. These statistics can be sorted and browsed in a variety of ways. Both personal stats and clan stats are updated rapidly on the Stats Portal. In addition to these statistics the Stats Portal is also used to create and manage clans.

2. How do I sign up for the Stats Portal?

To sign up visit this link: http://www.warisprejudice.com/stats

The first thing you need to do is create a TimeGate account. Find the link at the top right that says “Log In or Create Account” and click it. This account is required to manage your Section 8: Prejudice stats and creating it also allows you to post on the TimeGate forums. Once your TimeGate account is created return to the Stats Portal. Now you will link your game to your TimeGate account.

To do this launch Section 8: Prejudice and from the Main Menu proceed to Dropship, then Stats Portal. You will be presented with a unique activation code. Next, return to the Stats Portal and locate the “Link Account” button in the top right and click it. This will link your Xbox LIVE Gamertag, GFWL Gamertag, or PlayStation Network Online ID to your TimeGate account. And that’s all! You’re now ready to use the Sectoin 8: Prejudice Stats Portal.

3. How do I link my XBox LIVE avatar and my PlayStation Network avatar to my Stats Portal?

Your Xbox LIVE avatar will automatically be associated with your TimeGate Stats Portal when you link your game.

To link your PSN avatar go to your personal stats page and click the Import PSN Avatar. Follow the provided instructions to link your PlayStation Network avatar to your Stats Portal.

4. How do I view individual or clan statistics?

From the main Stats Portal web site first select the platform you wish to browse (Xbox 360, PlayStation 3, or PC).

Next find the search box and type in the player or clan you wish to search for. If searching for a player, ensure the drop down box next to the search box displays “Player.” If searching for a clan, ensure the drop down box next to the search box displays “Clan.”

5. How do I join or create a clan?

To join a clan you must be invited by the clan leader or another clan member. After you have been invited visit the Stats Portal. You should have a Notification, displayed in the upper right. Click the Notifications number and you will see the invite. Accept the invite and you will join the clan.

To create a clan click the Clan button, located between the Players and FAQ buttons. From there locate the Create a Clan button. Follow the on-screen instructions. You will need to provide a clan name, clan tag and (optionally) a clan e-mail.

6. How do I upload a unique clan logo or image?

Visit the clan profile page. Find and click the Manage button, then find and click the Upload Image button. Here you can upload a unique clan logo. NOTE: This image will need to be a certain size.

7. How do I send private messages to other players?

Clan officers can send a private message to all clan members via the button on the clan’s profile page. To send a message to an individual player, navigate to their profile page then click the Message button.

8. What do I do if i suddenly lose stats?

Most likely the issue is due to a connection issue with Prejudice Online. Wait a day and see if your stats return to normal. If after a day, stats do no reset, send an email to support@timegate.com and we will restore your stats.

[41997,360,http://s8pstats.timegate.com/pc/api/clantags/ TG-Daniel]

How to contact customer support


1. I need additional information. Where else can I go for help?

While this FAQ attempts to be as exhaustive as possible, you may encounter issues that are not listed here. Outside of this FAQ you will find the Section 8: Prejudice support forums. This forum is dedicated to finding solutions and are a great source of additional troubleshooting.

For a comprehensive and in-depth User Guide to Section 8: Prejudice, including control and gameplay help, please download our User Guide. To download the User Guide right-click the link and Save.

2. I need help with XBox LIVE or Games for Windows - LIVE.

If you are experiencing sign-in or configuration issues with either Xbox LIVE for Games for Windows – LIVE, please visit Microsoft’s web sites for technical FAQs and customer support.

- Games for Windows - LIVE Technical FAQ

- Games for Windows - LIVE Customer Support Contact Information

- Xbox LIVE Support

3. I need help with the PlayStation Network.

- If you are experiencing sign-in or configuration issues with the PlayStation® Network, please visit the PlayStation web site for technical FAQs and customer support.

- PlayStation Knowledge Center

- PlayStation Contact Support